How can I white-list an email address or entire domain

  • Using the assp email interface:  send an email to assp-white@yourdomain.com (to whitelist an email) and put the email user@domain.com  in the body section (where user@domain.com is the email address to be whitelisted)
  • You can also whitelist a full domain name. You should send an email to assp-white@yourdomain.com and you should put *@domain.com on the body of the message (where domain.com is the domain name to be whitelisted)

In a short time you will receive a whitelist confirmation (Whitelist Addition Report)

IMPORTANT: You must send this email from a valid @yourdomain.com email account
NOTE: Any time you send an email to someone, the email address will be whitelisted automatically
IMPORTANT: Never reply to a spammer

How do I access my Webmail?

Go to “http://yourdomain.com/webmail”  replace yourdomain.com with your actual domain.

Note: Your username is your full email address, use the password you used to set up the account.

Read these Knowledgebase Articles

How to use Webmail from your Web Browser

How To Use Webmail From Within cPanel

I am receiving email, but unable to send

Make sure that SMTP authentication is set to on. FatCat Servers require SMTP Authentication on all email accounts and by default most are set to off. The login and password are the same as the incoming mail login and password. Some clients have a checkbox so you do not have to enter these again.

For instructions on how to enable authentication for your email client, view our Knowledgebase Articles or our Video Tutorials for setting up your eMail Client for use with FatCat Servers.

I am unable to send or receive email

Your IP may be banned from the server, if you are unable to view your webpage this is likely the problem. This often happens when setting up a new email, FTP client or failed logins to your account. FatCat Servers utilizes brute force detection, this prevents hackers from “guessing” your password and using your accounts for illegal activity.

To check / unblock you can simply login to your FatCat Servers Members panel, this will automatically unblock you. Read more here How to unblock an IP address from FatCat Servers.

Also you can view our knowledgebase article  How to configure an email program for use with FatCat Servers or video tutorial Using your email client with FatCat Servers

I am unable to connect using FTP

To use your FTP client with FatCat Servers

FTP Server : yourdomain.com, or ftp.yourdomain.com
Port : 21
Uerr: Your cPanel username
Password: Your cPanel Password

NOTE : This username and password is usually different than the FatCat Members Area

To connect using  SFTP (Secure FTP using SSH) with FatCat Servers

FTP Server : yourdomain.com, or ftp.yourdomain.com
Port : 32321
Uerr: Your cPanel username
Password: Your cPanel Password

NOTE : This username and password is usually different than the FatCat Members Area
IMPORTANT: Will only work with the man account, not addon FTP accounts

View How to configure your FTP client Knowledgebase Article  or Video Tutorials

How do I Turn Off or On the Domain Auto Renew?

Your IP may be banned from the server, if you are unable to view your webpage this is likely the problem. This often happens when setting up a new email, FTP client or failed logins to your account. FatCat Servers utilizes brute force detection, this prevents hackers from “guessing” your password and using your accounts for illegal activity.

To check / unblock you can simply login to your FatCat Servers Members panel, this will automatically unblock you. Read more here How to unblock an IP address from FatCat Servers.

Also you can view our knowledgebase article  How to configure an email program for use with FatCat Servers or video tutorial Using your email client with FatCat Servers

I am unable to access my website

Your IP may be banned from the server, if you are unable to view your webpage this is likely the problem. This often happens when setting up a new email, FTP client or failed login attempts to your account. FatCat Servers utilizes brute force detection, this prevents hackers from “guessing” your password and using your accounts for illegal activity.

To check / unblock you can simply login to your FatCat Servers Members panel, this will automatically unblock you. Read more here How to unblock an IP address from FatCat Servers

How can I forward traffic to a parked domain to a different subfolder?

Add the following to your .htaccess file in the public_html folder

RewriteRule ^folder – [L]
RewriteCond %{HTTP_HOST} ^(www\.)?parkeddomain\.com$ [NC]
RewriteRule ^(.*)$ folder/$1 [L]

NOTE: If .htaccess does not exist, you can create and upload one
IMPORTANT: Change “folder” on two lines to the folder in public_html you are forwarding too
IMPORTANT: Change “parkeddomain\.com” to your actual-parked-domain/.com

New to WordPress? Where to start...

We have some tutorials located in our “Tutorials”

Coming Soon…

WordPress has a users guide on their site

WordPress Where to Start

DNS Propagation - When Will My Domain Start Working?

DNS Propagation, When Will My Domain Start Working?

If your domain name is not registered at FatCat Servers, you must change the name servers so that they point to FatCat Servers. This article will provide you some background information on DNS and what to expect when changing your name servers.


What is Propagation and How Long Does it Take?

Name server changes usually take  between 2 and48 hours to fully start working. This period, called propagation, is the projected length of time it takes for root name servers and cache records across the entire web to be updated with your website’s DNS information. Because of propagation, not all visitors will be directed to your new name servers on your new hosting account; some visitors will continue to be directed to your old name servers on your old hosting account until propagation is complete.

How quickly visitors are directed to the new name servers depends on their physical location, internet service provider and some luck; it is not something HostGator has control over. Once propagation is complete, your site will appear on our server and your email will be fully functional.

There is no definitive way to tell when propagation is complete. During the first 48 hours, even if you are able to see your site on the new server, your next door neighbor might still be seeing the site on the old server.


How DNS Keeps You Connected

The routing of all communication between computers on the internet is handled by IP address rather than domain names. The following example should help you to visualize the process.

Similar to our telephone system, every active phone line has a phone number that is used to facilitate the connection of one line to another. In order to make a call, the phone that initiates the connection must have the number of the line to which it wants to connect.

In much the same way, your computer must find the correct IP address (of the website you want to visit) on the server before it can send the request to that server for a webpage. The same process applies for all other services (such as email, chat or games) on the internet. DNS records function similar to a phone book, relating domain names with IP addresses so that these services can be reached.


Functions of DNS Servers

DNS servers can handle one or both of two primary functions: DNS host and resolver. DNS hosts hold the zones for their domains and answer requests with the records from the zones for those domains. When you make changes to your zone, you are making changes on the host.

A resolver is a DNS server that will send requests to other DNS servers for the records from their zones in an attempt to answer the requests that it receives. These sort of requests are called recursive requests.

When you connect to the internet through your Internet Service Provider (ISP), your ISP will provide you with two or more resolvers that will be responsible for handling the recursive DNS requests sent by your computer as you use the internet.


Time To Live & Remote Caching

Since most DNS records don’t change very often, most resolvers are configured to cache the results of previous look-ups and respond to subsequent requests from the cached results for a period of time until the resolver decides that the cached copy is too old to be trusted. Propagation is the period it takes for the record cached on all resolvers everywhere to expire. In each record in the zone, there is a Time To Live (TTL) value that specifies (in seconds) how long a resolver should cache the record.

One technique to reduce the time it takes for changes to propagate is to reduce the TTL value in the current zone prior to making changes, however the change in the TTL on the record itself will take the length of time specified in original TTL value to propagate before propagation period is lowered for further changes. Also some ISPs configure their resolvers to ignore the TTL value specified in the record altogether and cache the record for a length of time that they specify instead. Some resolvers are configured to cache records for up to 72 hours, although most are configured for less. Ultimately, time resolves propagation issues.

Note: While the TTL can be modified for a domain within the Zone File Records in cPanel, this will not affect the total time to propagate. This means that all custom TTL records set will unfortunately not be honored, as HostGator does not allow custom TTL.

DNS & Browser Caching

DNS Caching

Additionally, most computers cache DNS which can cause the computer to “remember” the old IP address for up to 48 hours until the next time it updates. If your computer is caching the DNS, it may be possible to flush the DNS on your computer so that it looks up the IP address for the domain again.

Browser Caching

Browser caching has absolutely nothing to do with DNS; however, this can still cause you to see your old page content even after changing your DNS. Browsers will cache a copy of the page content previously viewed by the browser. You can  clear your cache to get a fresh copy from the server.

For details on how to clear your cache, please read our articles on:

Why are my attachments sent as winmail.dat to some recipients?

The Problem

When you use Microsoft Outlook to send email with attachments and you use “Microsoft Outlook Rich Text Format” Recipients who do not use Outlook may report that the message includes a file attachment called winmail.dat

The Cause

This problem occurs because the Winmail.dat includes Rich Text Formatting (RTF) instructions and the attachment files. This type of formatting is used with Microsoft Outlooks Rich Text format and when you use Microsoft Word as your e-mail editor.

The Solution

To resolve this problem, use the plain text format

  1. On the Tools menu, click Options, and then click Mail Format
  2. In Compose in this message format, click to select Plain Text, and then click OK
NOTE:

To send to certain recipients that use RTF format and others recipients that use plain text format, you must set the option for the recipient in either the Personal Address Book or the recipient’s contact record

How to remove the RTF format from the recipient in your Personal Address Book

  1. On the Tools menu, click “Address Book”
  2. In Show Names From, click “Personal Address Book”
  3. Select the address(es) that you want to set as plain text, then click “Properties” on the File menu
  4. In the SMTP “General” tab, clear the “Always send to this recipient in Microsoft Exchange rich text format” check box, then click “OK”

How to set Plain Text in the recipient’s contact record

  1. Open the recipient’s contact record in the Contacts folder
  2. Double-click the recipient’s e-mail address
  3. In the E-Mail Properties dialog box, click “Send Plain Text Only” under Internet Format

More Reading

Microsoft KB Article