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There are 5 Scheduled Network Impacting Issues. Learn more...
Server Outages (Resolved) Critical

Affecting Server - Fritz

  • 03/03/2017 04:37 - 03/03/2017 17:00
  • Last Updated 03/06/2017 00:18

We are experiance issues with HTTP (Web) and email. We are working to get the issue resolved ASAP

There were currupt or missing system files on one of the hard drive casuing erratic behaviour on the server (Fritz) around 2:30 AM EST on Friday morning.

The we replaced a hard-drive and reimaged the system then restored the accounts back to the system.

We will be sending details of a new recovery stratagy that will result in downtime being a fraaction of what it was this time in the next few days

Support Server Maintenance (Resolved) Critical

Affecting Server - Support / Billing

  • 04/03/2014 00:00 - 04/03/2014 00:00
  • Last Updated 01/05/2015 17:22

The FatCat Servers website and support server will be down for scheduled maintenance Thursday morning from 12:00 AM until 1:00 AM.

This will not effect any customer websites, however our support systems and email will be effected.

If you need to report an support incident during this period

email:      fatcat_support@pccllc.com
phone:     423.724.7048


Server Reboot (Resolved) Medium

Affecting Other - Kernel Updates

  • 01/06/2015 00:00 - 06/30/2015 22:44
  • Last Updated 01/05/2015 17:21

Due to recent Kernel updates the following servers will be restarted 1/6/2014 at 12:00 AM

All services will be down for approximatly 2 minutes

Servers effected:

fritz
garfield
support

Thank You for choosing FatCat Servers

Network Maintenance (Resolved) Low

Affecting Server - Garfield

  • 06/11/2013 01:00 - 04/02/2014 12:19
  • Last Updated 06/03/2013 17:55

Regular Maintenance
Tuesday Jun 11, 2013
Effects Servers: Garfield
IP: 174.132.219.242

Our goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window which may temporarily affect your services. Improvements made in a controllable and pro-active fashion will significantly reduce the risk of unplanned incidents. We appreciate your patience as we make these pro-active changes.

Change Details:
Change ID: 6929164
Window Start Date & Time (24h EST): Tuesday Jun 11, 2013 01:00
Window End Date & Time (24h EST): Tuesday Jun 11, 2013 07:00
Department: Networking
Change Activity Details: At 05:01am UTC on 11-JUN-2013 Network Engineering will be working with one of our transport providers to migrate backbone circuits onto a new DWDM system within the HOU02 Data Center. During the migration there will be reduced network capacity transiting to/from the HOU02 Data Center.
Impact Statement: At no time during this maintenance do we anticipate isolation of the Data Center. While the maintenance window is set for 6 hours, we expect no downtime.

Garfield scheduled to move to new rack (Resolved) High

Affecting Server - Garfield

  • 02/14/2012 15:49 - 06/03/2013 17:55
  • Last Updated 02/14/2012 15:50

On Wednesday, February 22, 2012 between 12:01AM and 6:00AM CDT, our operations team will perform a migration of servers located in our Hou02 data center.

During this maintenance, our server Garfield will be gracefully shut down and moved to a newly configured rack.

While we've scheduled a six-hour maintenance window, we anticipate less than 30 minutes of downtime server. Our technicians have performed this maintenance several times in our other data centers and have established a process to minimize the outage period during the moves.

FatCat Servers Support

Network Maintenance (Resolved) Low

Affecting Server - Support / Billing

  • 02/15/2012 00:00 - 06/03/2013 17:55
  • Last Updated 02/07/2012 15:38

 

This maintenance will only effect our support server, no client websites will be effected.

Regular Maintenance
Wednesday Feb 15, 2012

Our goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window which may temporarily affect your services. Improvements made in a controllable and pro-active fashion will significantly reduce the risk of unplanned incidents. We appreciate your patience as we make these pro-active changes.

Change Details:
Change ID: 4490990
Window Start Date & Time (24h CST/CDT): Wednesday Feb 15, 2012 00:00
Window End Date & Time (24h CST/CDT): Wednesday Feb 15, 2012 02:00
Department: Networking
Change Activity Details: Softlayer Networking team will be performing a module replacement for a distribution router in datacenters DAL02 and DAL06. You are being notified of this maintenance as our records show you to have one or more servers behind this router.
Impact Statement: We are not expecting any traffic impact, however, if an issue does arise there may be a few minutes of network latency while routes converge as the redundancy is relied upon.

 

 

Network Upgrade (Resolved) Medium

Affecting Server - Fritz

  • 01/26/2012 12:01 - 01/25/2012 15:02
  • Last Updated 01/25/2012 14:37

We will be replacing the network adapter in server : ODIE tomorrow morning.

 

There will be a service interupption for about 30 minutes while the card is being replaced

FatCat Servers Regular Maintenance | Thursday (Resolved) Low

Affecting Other - FatCat Servers Regular Maintenance | Thursday Jul 14, 2011 | Scheduled Network Maintenance | July 1

  • 07/14/2011 13:00 - 07/18/2011 17:44
  • Last Updated 07/13/2011 14:55

Regular Maintenance
Thursday Jul 14, 2011

 

Our goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window which may temporarily affect your services. Improvements made in a controllable and pro-active fashion will significantly reduce the risk of unplanned incidents. We appreciate your patience as we make these pro-active changes.

 

Change Details:
Change ID: 3365915
Window Start Date & Time (24h CST/CDT): Thursday Jul 14, 2011 13:00
Window End Date & Time (24h CST/CDT): Thursday Jul 14, 2011 14:00
Department: Networking
Change Activity Details: Members of the Network Engineering team will be performing a maintenance on the internal switch management network for all private rack environments. While this will not affect any customer environment traffic, it will affect the monitoring for each switch and send alert emails to the contact addresses associated with each customer account in the Softlayer portal. Since this alert is for the internal management ip address of the switch, it can be ignored for the length of the maintenance window.
Impact Statement: Offline alert emails will be sent to customers, but there is no actual traffic impact. This is just to make the customer aware of the situation and no action is needed on their part.

General server Maintenance - Server : Garfie (Resolved) Critical

Affecting Server - Garfield

  • 05/15/2011 19:15 - 06/18/2011 00:35
  • Last Updated 05/15/2011 19:19

We will be doing server maintenance May 15th 10:00 PM EST.

Sites may appear to be offline and or perform erradicly during maintenance.

We should be completed by 12:00 AM.

Thank you for your continued support.

Ken

FatCat Servers

 

 

FatCat Servers Regular Maintenance (Resolved) High
  • 11/13/2010 00:00 - 05/15/2011 19:21
  • Last Updated 11/06/2010 02:18

Regular Maintenance
Saturday Nov 13, 2010

Our goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window which may temporarily affect your services. Improvements made in a controllable and pro-active fashion will significantly reduce the risk of unplanned incidents. We appreciate your patience as we make these pro-active changes.

Change Details:
Change ID: 7100304
Window Start Date & Time (24h CST/CDT): Saturday Nov 13, 2010 00:01
Window End Date & Time (24h CST/CDT): Saturday Nov 13, 2010 05:00
Department: Networking
Change Activity Details: We are completing a round of code upgrades on our Internet Border Routers. We will be working on three of these during this maintenance window. Each router requires a reboot to load the new code. To ensure uninterrupted service we will reroute customer traffic around a router before we reboot it. However, we have seen from our previous code upgrades there is a possibility that rebooting/isolating one of these routers will causes another one of these particular routers to reboot unexpectedly. This behavior has been attributed to a bug that is corrected in the upgraded code.
Impact Statement: In the event that one of the 3 routers unexpectedly reboots; some customers may experience a brief period of packet loss and latency, to and from their server. This will be due to route convergence as traffic takes a different path while the router reboots, and then switches back to the original path after the router has come back online. This interval should be less then 5 minutes. However, most customers will not experience interruptions in service while we are performing this work.

If you have any questions about this, please contact support.